Roots Organics® Return Policy
Due to our orders being handmade, no returns, or refunds are permitted for online orders. If you receive the wrong item, please email us at info@rootsorganicsco.com. Include a photo of the wrong item and the correct item will be sent within 3 business days.
Damaged Products:
Items that arrive damaged, please send an email to info@rootsorganicsco.com. Please include your name, order number, and images of the damaged item. Replacement are sent out immediately.
Lost/Stolen Package:
Roots Organics is not responsible for lost or stolen packages. If you have not received your items due to any circumstance, please contact USPS to file a lost/stolen package claim
Cancellation Policy
Please keep in mind that our order-fulfillment and shipping team work very hard to get orders on their way quickly and efficiently. Therefore, we cannot change, make price adjustments or cancel an order once it has been submitted.